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Support & Help.

Common questions answered. Real problems handled. We typically respond within 24 hours during the season, faster on Saturdays when games are live.

Response time: 24 hours in-season · 48 hours off-season · faster for P0 issues

Frequently Asked.

The questions we hear the most. Filter by topic or read the whole list. If your question isn't here, the form on the right will get it to a human.

The 2026 season locks at 11:59 PM ET on Friday, August 28, 2026 — the night before Week 1 kicks off. After this:

▸ Your team record predictions, postseason picks, and conference locks are permanent.
Individual game picks remain editable each week until that game's kickoff (typically Thursday 5:00 PM ET for Saturday games).

If you make picks after the season locks, you miss the +28 conference lock bonus and any postseason scoring. Pick early.

Five different ways to score:

Rule 1 · Conf Lock (+7 each). Lock a Power 4 conference at preseason. If you don't change or remove a committed pick in it all season, +7 at season end. Max +28.
Rule 2 · Correct Pick (+1 each). Per game you pick correctly across 478 in-scope (Power 4 + Notre Dame) regular-season games.
Rule 3 · Weekly Accuracy (5-25% bonus). 60% → +5%, 70% → +10%, 80% → +15%, 90% → +20%, 100% → +25% on that week's base points.
Rule 4 · Team Record (+1 or +2). Your game picks set each in-scope team's projected win total. Exact win total = +2, off by one win = +1 (losses follow from the schedule).
Rule 5 · Postseason (+2 to +7). Conference finalist (either side) +2, conference champion +3, playoff qualifier +2 (named or Group-of-Six marker), each round a team reaches (QF/SF/Final) +2, national champion +7.

Full breakdown: /rules.

If you have a previously-saved pick for that game (e.g. from preseason picks), that pick stays locked in. If you have no previously-saved pick, the game scores zero — both Rule 2 and Rule 3 treat it as unpicked.

This is why we send a lock-warning email Thursday 12 PM ET if you have unpicked games for that week.

It's the most strategic part of MVPicker. The deal: opt in to lock a Power 4 conference at preseason (you can lock it even with a few games unpicked), and if you keep every committed pick in it intact all season, you get +7 bonus points. Lock all four Power 4s for the +28 max.

The trick: conviction, not correctness. The bonus rewards your commitment, not your accuracy. You can be wrong on every locked pick and still earn the +7 by keeping the lock intact. So lock the conference you'd defend in front of your friends — even if your picks turn out to be wrong, you keep the bonus.

In preseason, unlocking is a clean, reversible opt-out. Once the season starts, though, changing or removing a committed pick in a locked conference breaks the lock permanently — no re-set. (Filling a game you never picked is fine.)

No, by design. The "conviction" property of the lock is the whole point — if a broken lock could be re-set, there'd be no real commitment.

Once a conference is broken for the season, it can be re-locked starting in next season's preseason. The other three Power 4 conferences remain independent and lockable.

Unlocking is a clean reversal — you just give up the +7 commitment. As long as you haven't edited any pick in that conference yet, you can re-lock later.

The difference from breaking: unlocking is voluntary and reversible; breaking happens automatically when you edit a locked pick and is permanent. The Conf Lock tab in your picks page will warn you before breaking.

Public pools show up in the Browse directory at /pools/browse. Anyone can join with one click.
Private pools are unlisted. To join, someone shares an invite link OR you enter the pool name + password manually on the Browse page.

Both pool types use the same scoring and leaderboard mechanics. The visibility setting only affects how people find and join.

A pool needs a manager. The manager handles invite links, the lock/unlock toggle, and is the accountable person if anything goes weird with the pool mid-season. If managers could leave freely, pools would get orphaned — nobody able to lock, regenerate invites, or course-correct.

The product decision: the creator role is permanent for the season. When the next season starts, you (and everyone else) can create new pools. If a current pool genuinely doesn't work for you anymore, you can stop participating without leaving — your picks stop counting toward that pool's leaderboard once you're inactive.

If you have a real edge case (e.g. the manager became inactive and the group needs help), message support and we'll handle it case by case.

Locking a pool freezes its membership. While locked: nobody new can join, and existing members can't leave. As the manager, you can lock or unlock at any time.

The use case: late in the season, you want to keep the standings honest by preventing late joiners. Or mid-season, you need to unlock to add someone who missed the original invite.

Locking a pool is separate from locking your picks — those are governed by the season lock date.

A few possibilities:

You regenerated the invite. Regenerating issues a new code and immediately kills the old link. Share the new one.
The link expired. Original invite links expire 30 days after the season starts. Regenerated links expire 30 days after the later of (regen date, season end).
The pool got locked. Locked pools reject new joins, even via valid invite links. Unlock to re-enable.

From the pool detail page, hit "Regenerate Invite" to get a fresh link.

For security reasons, email changes go through support. Send us a message from the new address with your current handle and we'll verify and switch within 24 hours.

This requirement comes off when we add native email-change-with-verify in v1.x.

You get a 30-day grace period — sign in any time within that window to cancel the deletion. After 30 days:

▸ Your account is unrecoverable.
▸ Your handle is freed up for someone else.
▸ Your picks remain in scoring history (anonymized) — leaderboard integrity requires that.
▸ Pools you created get a new admin (next-most-senior member).

You can also export your data any time before deleting, no questions asked.

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